Helping you make the SMART choice! At DoubleTake Auto Spa educating our customers on how to keep their vehicle looking its best longer is what we're here for. If you still have questions, give us a call, we're ready to answer any questions you may have!
Q.What is detailing?
Detailing is the systematic cleaning, reconditioning, protection, and rejuvenation of your vehicle. Detailing restores beauty and preserve the finish. An auto detailer goes beyond what the average car owner can do, using a combination of science, art, and elbow grease. Since we use special equipment,chemicals, and procedures to clean your vehicle, professional detailing is more efficient than what most people can do at home.
Q.Why should I have my car detailed instead of taking it to the car wash?
Automatic car washes prices may be attractive, but they can do more damage, than good. They only care about getting a car in and out as fast as possible to keep the customers happy, which means your car will get dust and dirt washed off at your paint's expense. They use harsh chemicals that can strip the wax protection from your car. Automated carwashes with brushes (even though the brushes are improving in texture) tend to swipe at your car's paint that causes minimal damage with each use. Both methods will cause swirls and scratches in your paint and should be avoided at all costs - if you must use an automated car wash, go brushless, otherwise wash by hand with TLC.
Q.How often should I detail my vehicle?
It depends, how often do you drive it? How often do you get it washed? Is it parked in the garage or outside? Is it exposed to the sun, rain and other environmental hazards? When you get your car detailed or waxed, find out how long the wax will last and if it provides UV protection. Typically the longevity of waxes is 2-6 months. You always want to have a proper coat of wax/sealant on your vehicle for protection. As for the rest of the car, it's up to you-how long can you tolerate the interior not looking or smelling its best. In general, it's recommended that you detail your car at least a 2-4 times a year.
Q.How should I wash my car in between waxes?
We offer affordable maintenance programs in between waxing, but if you prefer to do it yourself, we strongly suggest using a bio-degradable soap! Only use a clean wool mitt or a microfiber sponge and always chamois dry your vehicle.
Q.Why should I get a clay bar treatment?
All vehicles should get a clay bar treatment at least once a year. Black and red vehicles should get a clay-bar treatment twice a year. You can wash your car everyday but the soap cannot clean your car's clear coat. Clay bar exfoliates your car's clear coat, removing dirt from your car's clear coat that regular washing can't get. Clay-bar helps to prevent the following:
Your car's paint from getting dull
Your car's paint from getting oxidize
Helps to perserve your car's paint
Q.Do you offer Gift Certificates?
Yes, the gift of clean is one of the best gift you can give to someone. We create customized gift certificate designed for that special person in your life. Ask us today about purchasing a gift certificate!
Q.What is Paint Protection Coating?
Paint Surface Coatings use unique ingredients -often quartz, silicium, or resins- to create a thick, durable and reflective shell of protection on your paint. Advances in scientific technology have allowed Paint Coatings to bond powerfully to the paint's microscopic surface, resulting in semi-permanent protection lasts for years or more.
Q.Are Tips/Gratuity required?
Our team will work hard to WOW you, so it's only fair to show your appreciation to the team that made your vehicle look amazing. However, it's not mandatory.
Q.I purchased a voucher which has expired, can I use my cash value?
Yes, if you purchased our service from a third party and didn't use your voucher before it expired. You can use the cash value towards any of our services at the regular price. However, you cannot use the cash value towards any of our discounts or specials, it has to be towards the full/regular price of the service.
We have a 24-hour cancelation policy, if you cancel within 24 hours you’ll have no cancelation charges. If you purchased our detailing service through a third party, make sure to read the fine print regarding the cancelation policy, should you not contact us within the time outlined on your voucher your voucher will be forfeited.
Q.Should I get my car detailed before I sell it?
YES! Having your vehicle detailed before you sell it does many things:
Helps you sell it faster!
Helps sell it for more! Market research has shown that a clean, scratch and swirl free car is valued way more than a car that didn't get the detail attention it needed. Statistics show that on average you'll make back more than 3 times what you spent on your detail.
A detailed engine makes your vehicle appear better maintained and makes your buyer feel as if you cared for the car.
Check out our Selling Your Car detailing service today! This service is designed to give you the bare essentials that we deem crucial for getting the most out of your vehicle when selling.
Q.How often should I wax my vehicle?
Waxing is not a nice to do, it's a MUST! All car waxes are not designed equal. Most people thinks waxing their vehicle is for the shine. This is far from the case. If you or your detailer is using a good wax, it will do far more than provide a nice shine. Since all waxes are not designed equal, we use several different waxes depending on what our customer is looking for.
Here's what a good wax will do for your vehicle:
Protects your vehicle's paint from the UV rays of the sun
Helps to prevent your vehicle's paint from becoming dull
Helps to keep your vehicle looking like new
Helps to protect your vehicle against bird dropping, tree sap and tar
Make it easier to remove bird dropping, tree sap and tar from your vehicle
Helps reduce scratching and swirl marks
Best of all, waxing makes it easier to keep your car clean
Q.Are there requirements for your mobile service?
Yes, our mobile service is only for full interior & exterior detailing service or any services at $195+.
Q.For your Mobile service, what distant will you travel or what cities are covered?
Only for customers that purchase our service directly through DoubleTake Auto Spa we will travel up to 25 miles from Fremont without a travel fee. If you are a bit further, we'll still travel to you for a small travel fee of $1.00 per mile.
For clients that purchased our service directly through us, we'll gladly travel to the following cities to make your car look amazing because you're worth it!
If you purchased our service through a third party, this does not apply to you. Make sure to read the fine print on your voucher for travel.
Q.Is getting a Mobile detail as good as bringing my car to your location?
We started off doing mobile detailing only for 3 years, now we give our customers options: Mobile (we'll travel to your home or work) or at our location. If you decided to go with our mobile service, it is just as good as bringing your car to our location. Most of all the equipment and supplies we use at our location is in our vans as well. You get the same quality and service at our location or at your home or work.
Auto detailing is what we do best - no matter where your vehicle is located!
Q.Description of Car, Truck, SUV and Van
Compact Car - small 2-door car, coupe or sport cars
Mid-Full Size Car - 4-door car, larger than a compact car
SUV, Crossover, Wagon - Consist of vehicles with standard 2 rows of seating
Large SUV - Consist of any van or SUV with 3rd row seating
Truck - Consist of pick up trucks
Large Truck - Consist of trucks with extend cabs or trucks such as F150+, 1500+
Q.How do I know if I need a Clay Bar Treatment?
There are several ways to check to see if your vehicle needs a Clay Bar Treatment:
After you wash your car, take your hand and feel your car's paint, if it feel rough or bumpy, then you need a clay bar treatment.
If your car's paint is starting to look a little dull, you need a clay bar treatment.
If your car has not had a clay bar treatment within the last YEAR, you need a clay bar treatment.
A clay bar treatment cleans your vehicle's clear coat, removing the dirt that regular washing can't remove. It's like exfoliating your car's clear coat.
For clients that purchase our detailing services directly through DoubleTake Auto Spa, we will gladly travel to your home or work up to 30 miles from Fremont without a travel fee, for any services over $350. We travel to: Fremont, Newark, Union City, Hayward, San Leandro, San Lorenzo, Alameda, Oakland, Moraga, Orinda, Piedmont, Pleasanton, Livermore, Dublin, Milpitas, San Jose, Santa Clara, Sunnyvale, Mountain View, Campbell, Cupertino, Palo Alto, Menlo Park, Saratoga, Los Gatos, Los Altos, Redwood City, Atherton, San Mateo and Foster City. Mobile is NOT available if your purchased our service through a THIRD PARTY VENDORS.